Refund & Return Policy
We want you to love everything about your Nielies purchase. Your satisfaction
is our priority.
Returns
- Eligible within 14 days of delivery.
- Items must be unopened, unused, and in original packaging.
Refunds
- Processed within 10 business days after we receive your return.
- Funds will be returned to your original payment method.
Return Shipping Fees
- Buyers are responsible for return shipping costs unless the item was incorrect, damaged, or defective.
Please Note
- We do not accept returns on opened or used skincare for hygiene reasons.
- Customers are responsible for return shipping unless the product was damaged or incorrect.
To start a return, please contact us directly at:
Kindly include your order number and the reason for your return in your email.