Shipping Policy
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you placed your order. It usually takes 3 business days to process your order. Once we’ve processed it, we can then ship it.
Shipping
Country
United States
Shipping Method
Standard Shipping
Cost
United States: $9.95
Shipping Time
14 Business Days
Please note:
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside of our control. Normal service resumes immediately after each holiday.
- What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 90% of your payment to you.
- Incorrect address details and other issues may cause a delay in delivery.
Tracking Your Order
You will receive an email notifying you once your order has shipped. You will get a message to your phone number from the courier service.
It can take a few days after the order placement.
Note for taxes
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
For further inquiries:
If you have any further questions, please contact our customer services at:
- Phone: +1 510-833-8802
- Email: hello@nielies.com